Do you accept returns?
Because our products are limited, we do not accept returns and all sales are final. However, it you receive an item with a defect, you may exchange it within 7 days of delivery. Please note that because our items are crafted by hand, embroidery and placement will vary from piece to piece and these variations are not considered flaws. If your item has a flaw or you received the incorrect item, please email email@example.com. Please include your order number and pictures of the issue. A customer service team member will respond within 24-48 hours and provide a shipping label for the return. Flawed items must be returned unused and in the same condition they were received with original tags/packaging. Once we receive the flawed item, we will send a replacement if one is available or issue a refund if a replacement is unavailable.
When will I receive my refund?
Once your return is received and defect is inspected, we will send you an email to notify you that we have received your returned item. Your refund will be processed within 3 business days.
I made a mistake when ordering. Can I change my order?
Please order carefully as orders cannot be canceled or changed once they are placed. We are unable to add or remove items from an order or change the size(s) selected at the time of purchase. Cancellations are not accepted for any reason including change of mind, successful cart buddy, duplicate orders, wrong size, accidental purchase, etc.