Do you accept returns?
Because our products are limited, we do not accept returns and all sales are final. However, if you receive an item with a defect, you may return it for a full refund or replacement (if one is available) as long as you contact us within 7 days of deliveryand as long as the item is received back to us within 14 days of delivery. Flawed items must be returned unused and in the same condition they were received with original tags/packaging. If your item has a flaw or you received the incorrect item, please email firstname.lastname@example.org. Please include your order number and pictures of the issue. A customer service team member will respond within 24-48 hours and provide a shipping label for the return. Flawed items must be shipped within 2-3 business days of receiving the label. If an item is returned beyond that period, we reserve the right to deduct return shipping costs or send the package back. If, upon inspection, no flaw is found, shipping costs will be deducted from the amount of the refund. Once we receive the flawed item, we will send a replacement if one is available or issue a refund if a replacement is unavailable. Please note that because our items are crafted by hand, embroidery and placement will vary from piece to piece and these variations are not considered flaws.
When will I receive my refund?
Once an item is received back and inspected, you will receive a refund within three business days. We reserve the right to deduct shipping costs based on inspection of the returned item.
*Please note that items marked return to sender are not accepted or eligible for a full refund.
I made a mistake when ordering. Can I change my order?
Please order carefully as orders cannot be canceled or changed once they are placed. We are unable to add or remove items from an order or change the size(s) selected at the time of purchase. Cancellations are not accepted for any reason including change of mind, successful cart buddy, duplicate orders, wrong size, accidental purchase, etc.
My size changed to the smallest size in my cart prior to checkout but I didn't notice before completing payment. Can I cancel my order?
We understand that this sometimes occurs when using quick checkout methods so as an exception to our policy, if you send us an email within 5 minutes of ordering, we will gladly cancel the order (but are unable to replace it with another size as this only happens if the selected size sells out). After that time, we will be unable to cancel the order or accept the item as a return once received.
Are there limits to how many I can order?
In order to get our clothing to as many families as possible as we work on increasing production, many of our releases have posted cart and household limits. These are included along with release details the day before each release and are announced on our Facebook and Instagram business pages. Please review the limits carefully as they change per release.
If extras are released, the limits are always as followed: 1 per cart, 2 per household.
*Please note: The cart limit means the number of items that can be placed in the cart and purchased at one time. The household limit is defined as the total number of orders allowed per family, regardless of name, email or shipping address. Orders that exceed cart or household limits will be canceled and refunded.